logo

Mobile Policy

Effective Date: May 24, 2025

At ResilienceSolution.net, we understand the importance of protecting your privacy when accessing our services through mobile devices, including smartphones and tablets. This Mobile Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with us via mobile platforms, including mobile websites, apps, SMS, and other mobile communication channels.

1. Scope of Mobile Data Collection

When you use ResilienceSolution.net on a mobile device or interact via SMS/text messaging, we collect certain types of personal information essential to delivering stimulus aid relief and financial assistance programs. This information may include:

  • Your mobile phone number

  • Device information such as model, operating system, and unique identifiers (e.g., device ID)

  • Location data if voluntarily provided or necessary to verify eligibility for certain programs

  • Text message content and metadata related to your communications with us

We collect this information solely to provide our services, manage communication preferences, and improve your mobile experience.

2. Use of Mobile Personal Information

Your mobile-related personal data is utilized strictly for the following purposes:

  • Delivering time-sensitive program updates, alerts, and financial aid notifications via SMS or push notifications

  • Authenticating your identity to prevent fraud and ensure secure access to assistance programs

  • Responding to your mobile inquiries and support requests promptly

  • Monitoring and improving the functionality and usability of our mobile platform

Under no circumstances do we use your mobile data for unsolicited marketing or promotional activities.

3. Mobile Communication Preferences and Opt-Out

We respect your control over mobile communications. You will receive no more than five (5) messages per month regarding program updates and assistance information. Message and data rates may apply as determined by your mobile carrier. To manage your preferences:

  • Text HELP to receive support information

  • Opt out of mobile communications at any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE
    Once opted out, you will no longer receive text messages from ResilienceSolution.net, though you may continue to access information via our website or other channels.

4. Mobile Location Data

If you choose to share location data via your mobile device, we use this information strictly to verify your eligibility for certain stimulus aid programs that require geographic validation. We do not collect or track your location without your explicit consent. Location data is never stored beyond the time necessary to complete eligibility verification and is securely deleted thereafter.

5. Protection of Mobile Personal Data

We implement advanced security measures specifically designed for mobile data protection, including:

  • Encrypted transmission of SMS and mobile app data to prevent interception

  • Secure storage of mobile identifiers and contact information using industry best practices

  • Regular vulnerability testing on our mobile platforms to prevent unauthorized access

  • Limited access to mobile personal data within our organization strictly on a need-to-know basis

6. No Sale or Rental of Mobile Data

ResilienceSolution.net does not rent, sell, or share your mobile phone information to any third parties or affiliates for any purpose, including marketing or promotional campaigns. Your mobile data remains confidential and is used solely to provide the stimulus relief services you requested.

7. Third-Party Mobile Service Providers

We may use trusted third-party providers to facilitate mobile messaging and app hosting. These providers are contractually obligated to comply with strict privacy and security standards and are only authorized to use your mobile data as instructed by ResilienceSolution.net. We carefully vet and monitor these partners to maintain the highest privacy standards.

8. Data Retention for Mobile Information

Your mobile information is retained only as long as necessary to fulfill the purposes of communication and program administration. After these purposes are achieved or upon your opt-out request, your mobile data is promptly deleted or anonymized to prevent further use. We also comply with any applicable laws regarding data retention periods.

9. Mobile App Permissions and Access

If you use a ResilienceSolution.net mobile app (when available), it may request permissions such as access to your contacts or notifications. We require only the minimum permissions necessary to deliver our services effectively and transparently disclose why such permissions are needed. You may revoke these permissions at any time through your device settings.

10. Children’s Mobile Privacy

Our mobile services are not designed or intended for individuals under 18 years of age. We do not knowingly collect mobile data from children. If a minor inadvertently submits personal data through a mobile device, we will take prompt action to delete that data upon discovery.

11. User Responsibility and Mobile Security

While we implement robust security measures, users are responsible for safeguarding their own mobile devices, including:

  • Using strong device passwords or biometric locks

  • Avoiding use of unsecured public Wi-Fi when submitting personal information

  • Reporting lost or stolen devices immediately to ResilienceSolution.net to prevent unauthorized access

Maintaining mobile device security helps protect your personal data when interacting with our services.

12. Contact Us Regarding Mobile Privacy

If you have any questions, concerns, or requests related to your mobile privacy rights or the handling of your mobile personal information, please contact our dedicated team:

ResilienceSolution.net
Address: 1342 NM 333 Ste C, Tijeras, NM 87059
Email: info@ResilienceSolution.net
Phone: (855) 725-7140

We are committed to addressing all inquiries promptly and transparently.

By accessing or using ResilienceSolution.net through mobile platforms, you acknowledge and agree to the terms outlined in this Mobile Privacy Policy. We may update this policy as needed and will notify users of significant changes through our website and mobile communication channels.